Let us know straight away, preferably with a photo or short video on WhatsApp, and keep the hologram switched off until we have looked at it. If something breaks because of a defect or wear and tear, we repair or replace it at no cost. If nobody could have prevented it, for example a lightning strike, that is on us too. If something went wrong in how it was used, you pay for the damage, but never more than what the repair actually costs or what the hologram is still worth. We always first look together at what happened and talk it through to find a solution that is fair to both of us.